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iTWire - Technology News and Jobs Australia
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    Suncorp shines on Samsung Pay

    Suncorp has announced that customers with a "Suncorp Clear Options Credit Card" can now access Samsung Pay without delay for mobile payments.

    Brush Rush, Suncorp's executive general manager for Deposits and Investments, has overseen the timely introduction of Samsung Pay for some of his customers, stating this move was "the first step in Suncorp’s plan to enhance its digital payment offering".

    Rush said: “As we move to an increasingly cashless society, we know that our customers need more efficient and sophisticated technology, including digital wallets.

    “From 27 September, all customers with a Suncorp Clear Options Credit Card, and compatible Samsung device, will have the option to use Samsung Pay.

    “We will continue to invest in our payment technologies and are committed to delivering new services that our customers want and need.”

    {loadposition alex08}Fighting against Apple Pay, Google Pay, Fitbit Pay and other mobile payment systems for supremacy, Samsung has been enjoying success with its recent Bendigo Bank Samsung Pay announcement in early September.

    As Samsung states, its Samsung Pay system is "a secure and easy-to-use mobile payments service available on compatible Samsung devices, including the recently released Galaxy Note8".

    Mark Hodgson, head of Mobile Payments at Samsung Electronics Australia, said: “Suncorp and Samsung are committed to improving customer experience through innovation. With Samsung Pay, Australians are provided with the convenience, security and choice to undertake everyday tasks when transacting.

    “In addition, Suncorp Clear Options Credit Card cardholders can now benefit from Samsung Pay’s unique features, such as our three-layered security system, and can enjoy using the service anywhere you can pay with a contactless credit or debit card.”

    Access to Samsung Pay only applies to Suncorp Clear Options Credit Card cardholders and does not include Suncorp debit cards. Perhaps Suncorp will shine on its debit card customers at some point, too.

    Samsung Pay is also in use at Westpac, 38 other banks and credit unions in June while the initial launch of Samsung Pay into Australia on 15 June 2016 can be seen here, complete with video.

    Suncorp has a page entitled "Samsung Pay Set up" which appears to have been set up in preparation for this announcement, but while there's nothing there yet, it's sure to be set up soon.

    For more info on compatible devices and how to install and access Samsung Pay, Samsung has more info here

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    Samsung's latitude in partnering with Latitude Financial extends Samsung Pay reach

    If you're one of Latitude Financial Services' 1.2 million Mastercard customers, and you own a recent Samsung smartphone, you can take a positive attitude to Samsung Pay payments.

    Samsung Electronics Australia and Latitude Financial Services have done a deal to make Samsung's contactless mobile payments service, Samsung Pay, accessible to all those Mastercard-carrying Latitude Financial customers

    As Samsung reminds us, its Samsung Pay service "is a secure and easy-to-use mobile payments service available on compatible Samsung devices, including the recently released Galaxy Note8 smartphone".

    Mark Hodgson, head of Products and Services, Samsung Electronics Australia, said: “Samsung is proud to partner with Latitude Financial Services, a new leading name in the consumer finance market in Australia. With access to Samsung Pay, Latitude Financial Services’ customers with a Mastercard will benefit from even more choice when banking and purchasing.”

    {loadposition alex08}“Samsung Pay is an open platform and the next evolution in Samsung’s mobile payment innovation, designed to act as a complete wallet replacement for users. For example, Samsung Pay’s unique loyalty feature allows for almost any loyalty card to be stored and used via our compatible devices.

    “Our goal is to partner with as many financial institutions as possible for the benefit of our customers, and we look forward to Latitude Financial Services customers taking advantage of the benefits Samsung Pay offers.”

    David Gelbak, managing director, Commercial and Partnerships, Latitude Financial Services, said: “Samsung Pay provides Latitude Financial Services further opportunities to capitalise on digital mobile payments, and drive front of wallet status in the digital realm. Samsung represents a significant market share of all smartphones in Australia and the adoption of mobile payments is increasing on a rapid scale due to the open source nature of the platform.

    “To support the launch of Samsung Pay, Latitude Financial Services customers can take part in exciting competitions to win Samsung Galaxy Note8 devices, and other great offers.”

    With the addition of Latitude Financial Services, Samsung Pay has now paired with over 40 payment card brands and has more than 100 different types of loyalty cards able to be loaded onto Samsung Pay – helping to make everyday payments and loyalty point collections simple and secure. Other Samsung Pay partners include AMEX, Citibank, Westpac, Cuscal and ANZ.

    Other recent Samsung Pay wins include deals with Bendigo Bank, Suncorp, Westpac and many others.

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    Latitude launches 5th new payment platform for the year

    Melbourne-based consumer finance business Latituide Financial Services has launched its fifth mobile payment platform this year, with the launch of Fitbit Pay and Garmin Pay.

    Latitude Managing Director Commercial, Dave Gelbak says with Fitbit Pay and Garmin Pay, customers that have Latitude’s Mastercard products will be able to tap and pay with their eligible devices to make contactless payments.  

    Gelbak says customers’ card details are stored securely and never exposed in the open as part of the transaction process.

    The Thursday launch of Fitbit Pay and Garmin Pay caps off a series of launches for Latitude this year, including a total of five mobile payment platforms since August – releasing Apple Pay, Android Pay, Samsung Pay, Fitbit Pay and Garmin Pay.

    {loadposition peter}According to Gelbak this latest launch makes Latitude just the second issuer in Australia with integration in all five wallets, and heralded another milestone for Latitude and an important new offering for its customers.

    “Latitude is committed to bringing payments innovations to its customer base as fast as possible, and wearables have been growing exponentially globally with the ability to make payments, which further enhances the customer experience.

    “Latitude is capitalising on this new technology to provide a seamless payments experience and to enable customers to have their choice of preferred digital payment provider.”

    Latitude claims 2.6 million existing customers operating across a range of financial services products including personal loans, credit cards, insurance, and interest-free promotional and retail offers, in the Australian and New Zealand markets.

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    CBA adds Samsung Pay to MasterCard options

    Commonwealth Bank MasterCard holders are now able to use Samsung Pay for transactions.

    Samsung Pay users can add their Commonwealth Bank MasterCard credit or debit cards to the app, and then make payments with their compatible Samsung tablets and wearables.

    "With more than $6 billion of transactions across the CommBank app each week we know that our customers love using their phones to make payments," said Commonwealth Bank general manager of everyday banking and payments, Michael Baumann.

    "Since 2013 our customers have been able to use their smartphones to make payments. By offering customers the ability to pay with Samsung Pay we are combining choice and convenience."

    {loadposition stephen08}Security features of Samsung Pay include the use of the company's Knox security platform, tokenised card numbers, and a requirement for PIN, iris or fingerprint authentication prior to payment.

    Compatible devices include all Galaxy S6, Galaxy S7 and Galaxy S8 models, plus Gear S2 and S3 smart watches.

    As reported earlier today, there is no indication that the Commonwealth Bank is planning to support Apple Pay.

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    CUA offers PayID payments facility to members

    Members of CUA, Australia’s largest credit union, can now register a PayID access, a faster, simple and smarter way to make and receive payments.

    After an initial rollout of PayID and faster payments for CUA team members, to coincide with the national launch of the New Payments Platform earlier this month, CUA head of Payments, Matthew Lobdell, said CUA was now offering the functionality to all members.

    “In the first 10 days following the introduction of the NPP and PayID, we had 70% of our CUA team members register a PayID and start sending and receiving faster payments,” Lobdell said.

    “We’ve had plenty of enthusiastic members asking us about the NPP since its industry launch, and we’ve had a really positive reception from our own team members. So we are pleased to now be bringing the ability to both send and receive faster payments, and to register an easy-to-remember PayID, to all CUA members.”

    {loadposition peter}CUA members can now register their PayID using CUA online banking, as an alternative way to send and receive money, without needing to remember their BSB and account number. Members have a choice of whether they’d prefer to use their mobile phone number, email address or ABN (for businesses) as their PayID. Members can also send and receive faster payments using a BSB and account number, as they do right now.

    Lobdell said over the coming months, CUA would look to also integrate NPP functionality into its new mobile banking app, which is in the final stages of development – and encouraged those CUA members who aren’t already using online banking to also set-up online banking and register their PayID.

    “This faster way to pay will dramatically change the way that Australians manage their money. When you make a payment from a CUA account or someone sends money to you, the funds will generally be received in less than a minute between participating financial institutions, 24/7 and 365 days a year.

    “That is a significant change from the current system, where it can take up to three days for funds to clear and then appear in the destination account.

    “Another key benefit is that it is a simpler way to pay. Gone are the days of having to look up your BSB and account number when you’re requesting a payment – now you can simply give your PayID to the person making the payment to you.

    “The third benefit is that it is a smarter way to pay, as you can include a much more detailed description of up to 280 characters with each payment, making it easier to keep a record of your payments.”

    Lobdell said the rollout of faster payments and PayID was another example of how CUA was working to be available to members anywhere, anytime, by improving the digital experience and choice of channels for members.

    “CUA is committed to continually innovating and offering our members a choice of new digital channels. That’s why we’ve invested significant time and resources into the NPP project, and we are excited to be amongst the early adopters across the industry,” he said.

    “This builds on the continually expanding digital offering that our members are already benefitting from, like our mobile wallet offering, with CUA among a limited number of financial institutions to be offering members a choice between all three digital wallets – Apple Pay, Google Pay or Samsung Pay.

    “We were also the first financial institution to sign on to trial Australia’s Post’s new online identity verification tool, Digital iD, which is now being trialled for members applying to open selected transaction accounts online.”

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    Samsung nabs NAB as all four big banks now offer Samsung Pay

    Samsung has nabbed victory by nabbing major Aussie bank NAB in its quest to see Australia's four big banks all offering access to Samsung Pay, as ever more consumers make payments via mobile devices.

    Samsung proudly boasts its Samsung Pay service "has become the first smartphone mobile wallet provider in Australia to be made available to customers of the ‘Big Four’ banks in Australia, following today’s partnership announcement with National Australia Bank", as part of the NAB's "NAB Pay" system.

    We're told that "NAB’s customers — along with those of the three other ‘Big Four’ banks and over 45 financial institutions in Australia — now have access to Samsung Pay and can load their Visa credit and / or debit cards to make payments via compatible Samsung smartphone devices and wearable products".

    As you'd expect, Samsung says this announcement demonstrates its "pledge to making mobile wallets a convenient part of everyday life for millions of Australians", and naturally, Samsung states that today’s announcement positions the company "as a leading player in the mobile payments landscape", which certainly makes it quite the Samsung Pay day!

    {loadposition alex08}The service is described as not only providing "users with a simple and secure way to pay, but also allows users to load their loyalty cards to capture reward points at the point of sale, which lessens their reliance on a physical wallet".

    Mark Hodgson, head of Product and Services at Samsung Electronics Australia, said: “We’re thrilled to be able provide the Samsung Pay experience to even more Australians. Our partnership with NAB builds on our commitment to providing a simple and secure digital wallet experience to every Australian using a Samsung smartphone or wearable.

    “Today’s announcement also represents an important milestone as we are now able to provide Samsung Pay to all major banking customers across the nation. We believe that our collaboration with partners like NAB will help further enhance our mobile experience for Australians and look forward evolving the portfolio further over the upcoming year.”

    Article continues below image, please read on!

    The announcement comes after the very recent launch of the Galaxy S9 and S9+ smartphones which Samsung states "have received positive reviews from many technology experts and customers alike. In Australia, pre-sales results for the S9 and S9+ have broken previous records for Samsung in this market".

    Angus Gilfillan, NAB executive general manager of Consumer Lending, said: "NAB is giving customers more choice when it comes to digital wallets.

    “In addition to our own mobile banking app and NAB Pay, we are continuing to invest in giving our customers the best digital payments experience. We know our customers increasingly want to be able to pay for their purchases quickly and conveniently, and Samsung Pay is a safe and secure digital wallet that they can now use."

    Samsung reminds us that Samsung Pay "offers multiple security features; a tokenised card number for the user, which means no sensitive payment card information is stored on the device, and it also requires pre-payment authentication via PIN, iris or fingerprint".

    The Samsung Pay app is housed on Samsung’s "Knox" security platform, which the company says "has undergone a series of rigorous security procedures making Samsung Pay a secure and trusted payment platform".

    Additionally, Samsung says, "Users also receive remote access to the Find My Mobile website to easily lock their mobile phone device and prevent access to Samsung Pay if their device is misplaced."

    Samsung explains that "in order to prevent access to Samsung Pay if the device is misplaced, users must log into Samsung's Find My Mobile site using their Samsung Account login details, select ‘Lock my Device’ and then click ‘Lock’.”

    Having first launched in Australia in June 2016, Samsung Pay has "partnered with hundreds of banks worldwide, processing millions of transactions via the Samsung Pay payments platform".

    Compatible Samsung smartphones include:

    Galaxy S9 and S9+, Galaxy Note8, Galaxy S8 and S8+, Galaxy S7 and 7 edge, Galaxy S6 edge+, Galaxy S6 and S6 edge, Galaxy A7, Galaxy A5, Galaxy Note5, Galaxy J5 Pro.

    Compatible Galaxy wearables include:

    Gear S3, Gear S2, Gear Sport.

    More about Samsung Pay is here.

    iTWire's coverage of CBA's Samsung Pay service is here, ANZ is here, Westpac is here, Suncorp is here, Bendigo Bank is here, with stacks of other Australian financial institutions here.

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    VIDEO INTERVIEW: Samsung Pay's Australian success also now available in six continents

    We recently spoke to Mark Hodgson, head of Samsung Pay in Australia, who shared his thoughts on the convenience of mobile wallets; in the meantime, Samsung has announced 1.3 billion Samsung Pay transactions.

    Billed as being "simple, secure and almost anywhere", Samsung Pay has reached that milestone globally in 24 markets – which has included Australia since June 2015, and which secured Australia's four major banks by March 2018, for a total of 45 financial institutions in Australia at that time. 

    Now comes Samsung Pay's third anniversary, having originally launched in South Korea on 20 August 2015.

    Since then, Samsung reports its payment service having "experienced significant global growth and is now available in six continents and 24 markets, including the latest market, South Africa".

    {loadposition alex08}Samsung stated: "Thanks to the support and partnership of thousands of banks and countless network, merchant and service providers across the globe, Samsung recently passed more than 1.3 billion transactions globally."

    The six continents are: North America, South America, Europe, Asia, Africa and Oceania.

    The 24 markets are: South Korea, the US, China, Spain, Singapore, Australia, Brazil, Puerto Rico, Russia, Thailand, Malaysia, India, Sweden, the UAE, Taiwan, Switzerland, Hong Kong, the UK, Vietnam, Mexico, Italy, Canada and South Africa, with "preliminary access" available in France.

    D.J. Koh, president and chief executive of IT and Mobile Communications Division, Samsung Electronics, said: “Since we launched Samsung Pay three years ago, we have been dedicated to delivering a mobile wallet platform that is simple, secure and works almost anywhere. We have been expanding its availability and forming strategic partnerships in each market to meet the unique needs of their users.

    “And we’re not limiting ourselves to a mobile wallet – by integrating with our other mobile services, consumers will be able to earn Samsung Rewards points, use Bixby for a more seamless payment experience and more.”

    In Australia, before the above news was launched, I conducted a video interview with Hodgson, to share his thoughts on why using mobile wallets is the perfect balance of secure and convenient.

    Here is the video interview; the article continues thereafter, please read on!

    As we all know, consumers these days value convenience above all else.

    They’re looking for things to be quick and easy, and that’s why mobile payments and digital wallets have become such a popular way to make purchases. But letting a phone hold access to you bank accounts and credit cards can be risky.

    With recent events like [the] Facebook/Cambridge Analytica [scandal], it’s now more important than ever for consumers to take a look at how they are protecting their personal data.

    That’s why it’s so important for consumers to use technology that offers a balance of security with convenience.

    Samsung Pay is meeting this fine line between convenient and secure, and Samsung states its Knox Technology mobile payments are both secure and protected, as Knox uses tokenisation of card details.

    Payment card information is protected by substituting card numbers with a unique code identified using algorithms. This ‘token’ is then used to send the transaction, meaning your direct card details like the card number have not been transmitted in the transaction.

    But protecting consumer’s personal data goes far beyond tokenisation. Technologies like one-time password requirements and user authentication through iris scans, fingerprint or passcode are all equally important to protecting consumers banking details.

    Ultimately, with the right security in place, digital wallets can offer the ability to pay with peace of mind.

    So, what is more news of Samsung Pay's global growth?

    Well, we're told the growth of Samsung Pay highlights the company’s localised and open approach to mobile payments.

    With approximately 2000 banking and financial partners globally, we're told Samsung Pay offers value-added services based on local market needs, including:

    • Online payments, now available in 15 markets, including Australia, Brazil, Switzerland and Taiwan.
    • Transit cards in 5 markets, including China, Hong Kong, Singapore, South Korea and the UK.
    • Loyalty and membership cards in 20 markets, including Canada, France, Mexico and Sweden.
    • ATM transactions in 5 markets including Russia, South Korea, the UAE, the US and Vietnam.
    • Samsung Rewards, offering points to purchase merchant partner vouchers and Samsung products and services, available in 10 markets, including India, Malaysia, Spain and the US.
    • Pay Planner, helping users spend more wisely by tracking their transaction history and analysing their consumption pattern in South Korea and the UAE.
    • Bixby integration, allowing users to make purchases at popular merchants with one simple request.

    Samsung tells us that it takes "a localised approach for every launch, ensuring that the partnerships, value-added services and capabilities of Samsung Pay are customised for each market to provide the optimum mobile wallet service".

    "Samsung also works with existing payment services so that when the service is introduced in the market, it’s seamlessly integrated into the payment infrastructure.

    "For example, in Hong Kong, Samsung exclusively partnered with Octopus Card to bring NFC-enabled Octopus payments to the market’s diverse transit and retail establishments, offering customers a fast and simple payment experience.

    "Samsung’s partnership network extends with support from retail and corporate leaders, including 'Ticket', one of the largest benefits card providers for organisations in Brazil, and El Corte Inglés department store in Spain.

    "By taking a localised approach to partnerships like these, millions of users benefit from having a centralized and secure payments platform across multiple card types, and exclusive rewards such as product vouchers, instant rebates and extra loyalty points."

    Samsung states its "model of open collaboration extends into the broader payments industry through partnerships with major financial institutions, including Alipay (China), WeChat Pay (China), BHIM UPI (India), PAYCO (South Korea), Chase Pay (US), PayPal (US), and NAPAS (Vietnam).

    "By partnering with these financial leaders", Samsung says its service "provides consumers with a more functional mobile payment platform. Additionally, with PayPal, users can now pay offline, and soon online via Samsung Pay".

    "Other partnerships, such as those with Chase Pay and PAYCO (South Korea) use Samsung’s MST technology, giving customers even greater flexibility in how they make payments."

    Here's the Samsung Pay infographic, which you can see in full resolution by clicking here or the image below:

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    CBA says tap and pay transactions have surged in six months

    The Commonwealth Bank says there’s been a surge in tap and pay transactions over six months, with its own customers increasingly using their smartphones instead of their wallets when making payments.

    According to new research, the CBA — one of Australia big four banks — says with its five million customer app users, tap and pay transactions have reached 16.8 million for the six months to June 2018, an increase of more than 35%.

    The bank says the research shows that:

    • Major supermarkets account for one in every five tap and pay transactions, one in 10 take place at major fast food chains and petrol stations and other major retailers account for one in every 20 transactions.
    • Men make up the majority (75%) of digital wallet customers.
    • Half of digital wallet users are aged between 20-29 years old and around one third are 30-39 years old.
    • The average number of monthly transactions per user is 13 and the average dollar value per transaction is about $25.

    {loadposition peter}Release of the research comes as the CBA announced that Visa cardholders can now make contactless payments via its tap and pay functionality in the app.

    Samsung Pay and Google Pay are also now available for Visa cardholders as well as payments via Fitbit and Garmin’s payment-enabled smartwatches.

    According to Michael Baumann, CBA’s acting executive general manager, Everyday Banking, by enabling Visa across the suite of CBA supported digital wallets the bank was combining “choice and convenience for more customers”.

    “Since 2013, our customers have been able to use their smartphones to make payments. By extending the suite of CBA supported digital wallets to our Visa cardholders, we’re providing our customers with even more options to make a payment at the point of sale, whether that be through the CommBank app or their smartwatch.

    “We’re seeing customers who are stretched for time taking advantage of the ease and convenience of digital payments. Our data has revealed that groceries, food and beverages and petrol are the most commonly purchased goods.”

    Axel Boye-Moller, Visa’s head of Product for Australia, New Zealand and South Pacific, said that in addition to convenience, mobile payments offered enhanced customer control.

    “Mobile payments bring even more to the customer experience than just convenience. Each time a payment is made, these devices can deliver instant alerts and enable customers to manage their accounts while on the go. This is a great example of enhancing the customer experience by increasing both ease of use and control.”

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    Mobile payment survey predicts cash will be around for a long time

    A survey of mobile payments by research service Venture Insights indicates that it will take much more than two decades for Australia to become a cashless society.

    The survey, conducted in September and covering 1005 people in the metro areas of Sydney, Melbourne and Brisbane, found that about a third used their smartphones at least once weekly to pay for a product or a service.

    More than half (52%) who used smartphones to pay used the app supplied by their bank, with Apple Pay (25%), Android Pay (17%) and Samsung Pay (6%) following.

    The survey found the use of Apple Pay, Android Pay and Samsung Pay to be highest in the 25-34 age group, with 56.5% using at least one of these services.

    {loadposition sam08}People with higher incomes tended to use their bank payment apps less and vice versa.

    Those who had never used their smartphones to pay for anything comprised 42.5% of the sample.

    The survey said that while data for other countries varied, there was a consensus that small, wealthy countries like Singapore and Sweden would become cashless societies ahead of others.

    "Accounting for generational shift, Venture Insights projects that overall cash payments will reduce to 22% within a decade, and to around 16% by 2034," the company said.

    "Even our aggressive forecast (assuming the same rate of decline as between 2007-2016 which included the introduction of tap'n'go payments and mobile payments) predicts cash usages of 19% in 2025 and 9% in 2034, suggesting it will be well over two decades before Australia becomes a true cashless society."

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    CBA folds, to offer Apple Pay from January 2019

    The Commonwealth Bank appears to have thrown in the towel as far as keeping Apple Pay out goes, and has said the payment option will be made available to its own customers and those of Bankwest.

    In a statement issued on Friday, the bank said this move constituted part of its "commitment to becoming a better, simpler bank and providing the best digital banking experience for our customers".

    The CBA, along with Bendigo and Adelaide Bank, National Australia Bank and Westpac, attempted to cut a deal with Apple over Apple Pay, but the Australian Competition and Consumer Commission last year denied them the right to negotiate collectively.

    Subsequently, Bendigo and Adelaide Bank quietly adopted Apple Pay.

    {loadposition sam08}ANZ was not part of this cartel, and has been offering Apple Pay since April 2016.

    No mention was made of the tussle in Friday's statement. Angus Sullivan, group executive of Retail Banking Services at CBA, said: “We recently wrote to our customers asking them what the bank could do differently and we received lots of excellent suggestions.

    “One of the things we heard repeatedly from our customers is that they want Apple Pay and we’re delighted to be making it available in January 2019.

    “We are committed to making changes that benefit our customers and simplify our business. We will continue to look for more opportunities to innovate and listen, to ensure our customers get the best experience when they bank with us. Responding to customer demand for Apple Pay underscores our commitment to becoming a better, simpler bank.

    “Launching Apple Pay, alongside our No.1 rated CommBank app, will ensure our customers have the very best mobile banking experience."

    A survey conducted by analyst group Telsyte in February indicated the CBA customers were likely to switch banks if their existing bank did not provide their choice of payment mechanism.

    When CBA was asked at the time about the reaction from customers, a spokesman told iTWire: "When customers consider who they want to bank with, they take into account a number of factors. A bank's digital banking and payments offering is an important factor.

    "Our award-winning CommBank app is the number one free banking app in Australia, with 4.8 million CommBank app users able to take advantage of its tools including Spend Tracker and PayID."

    Jennifer Bailey, Apple’s vice-president of Internet Services, said on Friday: “Apple Pay is the No.1 mobile contactless payment service worldwide and we are thrilled Commonwealth Bank customers will soon be able to benefit from a convenient and secure way to pay using the Apple devices they love or within their favourite apps or on the Web.”

    It remains to be seen what Westpac and NAB will do with regards to Apple Pay. All four of the big banks offer Samsung Pay and NAB last month signed an agreement with Alipay to make the service available in 2019.